FREQUENTLY ASKED QUESTIONS
Are the product prices in US dollars? / What currency does this website use?
Yes, all product pricing, shipping prices and cart totals are in US Dollars. (International customers using non USD credit cards will be given an exchange rate via their Credit Card / Bank and charged in their local currency however.)
Do I have to pay Sales Tax?
Not even once
We accept the following major forms of payment:Visa, Mastercard, American Express and Paypal
- The secure platform we use to process transactions is through Shopify.
- Shopify is certified Level 1 PCI DSS Compliant.
- They take Cardholder Security very seriously as do we at Starboy Designs.
Does your company keep my Credit Card information on file?
We do not, nor will we ever have access to your credit card information.
In addition, the information you provide via Shopify is not stored once your transaction has been finalized.
How can I track my order?
Once you complete the checkout process, emails will automatically be sent to provide you with updates every step of the way!
You also have the option to enter your phone number to receive SMS messages.
Does your clothing require any special washing or drying instructions?
In order to prolong the life of your printed garment we suggest turning all your clothes inside out and washing them in cold water. This is good advice for all your clothes actually. It is then best to hang dry for at least the first few times. (This is a solid tip directly from the lips of my mom to your ears)
What is that / Why is there a strong smell in the shipping bag / on the Shirt?
You may notice a strong smell like vinegar coming from the garments. This is a direct result of the pre treatment process prior to printing. Removing the smell is easy. Just wash the garment inside out in cold water with a light detergent and the smell will be removed.
What is your return policy?
In most cases you may return any new or unopened items within 30 days of delivery for a full refund (less shipping and handling.)
Please have a look at our Return Policy click here
Can I exchange my item?
Under certain situations you may exchange your purchase. Please read the Return Policy for further information. (link above)
Where can I find a sizing chart?
For Babies and Kids: Click Here
Where does Starboy Designs ship to?
We ship to over 230 Countries worldwide. Chances are we got you covered!
When will my order / package arrive?
That all depends on where you are located.
Please have a look at our Shipping Policy click here
Do I have to pay any Shipping fees?
How can I search for a specific product?
That also depends on where you are located but also on the number of items you purchase at one time.
For a more precise answer please see the Shipping Policy (link above)
We have placed a permanent Search engine box in the header (top of the page) just to the left of the checkout cart. If you know exactly what you are looking for or have a product type or design in mind you can try it out in this box.
Where is the wall of fame?
The wall of fame is currently in construction mode so it not visible at the moment.
What will my submitted reviews, pictures or videos be used for?
They may be chosen to be displayed on this website or other social media outlets owned by Starboy Designs such as Facebook, Instagram or Youtube.
Where can i see my submitted videos or pictures?
Kindly see above.
Yes we do, and it is quite long winded and all legal like!